Warranty

Last updated: 1 October 2026

Our 12-month warranty

We stand behind every sail we sell. Sails.Online warrants that your sail will be free from defects in materials and workmanship under normal use for 12 months from the date it's delivered to you.

This warranty is given by Kraken Sails Pty Ltd (ABN 40 679 602 512) trading as Sails.Online, 93 W Fyans St, Newtown VIC 3220, Australia. Phone: 0488 010 407 (+61 488 010 407 from outside Australia). Email: sales@krakensails.com.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods. Your consumer law rights don't end when this warranty does.

What's covered

Defects in materials or workmanship that show up under normal use, such as:

• stitching or seams failing
• patches, reinforcements or tabling coming apart
• rings, cringles, slides, slugs or other hardware pulling out or failing where they're attached to the sail
• batten pockets, luff tape, bolt rope or sock failing at the attachment
• a sail that isn't built to the specifications we confirmed with you

What's not covered

This warranty doesn't cover:

• normal wear and tear, including chafe, abrasion and the gradual loss of shape and stiffness that happens to all sailcloth with use
• UV degradation, including on a sail left on the boat without its UV strip or cover
• damage from accidents, collisions, flogging, rig failure or contact with the rig, spreaders or lifelines
• damage from using the sail outside its intended purpose or wind range
• mould, mildew or staining from storing the sail wet or dirty
• repairs or alterations made by anyone other than us
• problems caused by measurements or details you supplied that were wrong
• minor cosmetic differences in colour, logos or panel layout that don't affect performance

What we'll do

If your claim is accepted, we'll repair the sail, replace it, or refund what you paid for it. If you're entitled to a particular remedy under the Australian Consumer Law, you'll get that.

How to make a claim

1. Email sales@krakensails.com or call 0488 010 407 within the 12-month warranty period, with your order number, a description of the problem and clear photos.
2. We'll reply within 2 business days. We may ask for more photos or ask you to send the sail to us for inspection.
3. We'll assess the claim and let you know the outcome, usually within 10 business days of receiving the sail or photos.

Who pays for what

You pay the cost of sending us the information and photos we need. If we accept your claim, we pay the cost of the repair or replacement and reimburse your reasonable costs of sending the sail to us, and we pay to ship it back to you. If we don't accept the claim, we'll return the sail to you at your cost, or quote a repair if you'd like one.

Contact

Kraken Sails Pty Ltd trading as Sails.Online
93 W Fyans St, Newtown VIC 3220, Australia
Phone: 0488 010 407 (+61 488 010 407)
Email: sales@krakensails.com